Exporting and Deleting Undelivered Messages

142 views September 24, 2011 October 25, 2018 1

To view your list of all undeliverables:

Select PoliteMail > Lists > Undeliverable


PoliteMail manages undeliverable email for you automatically.  It removes any undeliverable messages from your Inbox, places them into the Undeliverables folder (added to your Outlook Mail Folders, below the Inbox and Sent Items) and tracks any hard bounces (undeliverable error codes in the 500 range) as undeliverable.  Other returned messages, including soft bounces and delay messages, should not be considered undeliverable as the email will typically get through later.  Undeliverables are shown on your list using a gray box behind the PoliteMail contact icon to indicate the address was undeliverable on the last email sent.




To export an Excel list of undeliverables, go to Actions > Export All.

To delete contacts, click on the X button.  If you want to delete individual users and not the entire list, select the user, and then click the X button.

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