Images Appearing With a Red X or an Error and Not Displaying

71 views January 23, 2019 January 31, 2019 0

If you’re using PoliteMail and a red x is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check:

1. Open Internet Explorer
2. Go to Tools > Internet Options > Advanced > Security section
3. Find the “Do Not Save Encrypted Pages to Disk” option

If the above setting is enabled, this is likely the cause of the problem. If possible, it is recommended to UNcheck this setting.

If that is not the problem, then please check the following setting:
1. Outlook File > Options > Trust Center > Trust Center Settings > Automatic download
2. Look at the “Don’t download pictures automatically in Standard HTML email messages” setting
3. UNcheck this if it is enabled

 

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