General How-To and FAQ

Accepted file types for Images and Smart Attachments

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All Contacts Not Showing Up In the Metrics Report

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Check Current Version

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Deleting Older Or Unused Templates

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Experiencing “Slow Image Load Times”?

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Extra Pixels on Template Elements

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For Full Corporate Clients, What Are My Options for Upgrading to the Latest Version?

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From Address Changes When Sending a Tracked Email

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Geographic Location Data

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How Does Tracking Work?

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How PoliteMail Calculates Reading Ease and Grade Level in Metrics Reports

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How To Add The PoliteMail Server To Your IE Trusted Zones

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How To Delete a List or Contact

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How To Edit The Content Manager

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How to Generate URLs of PoliteMail Referenced Images Using HTML

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How To Remove Tracking From A Link

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How to Set-Up Subscription Lists in PoliteMail. Use subscription lists to allow employees to subscribe and unsubsribe from internal lists and publications.

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How To Show, Hide, And Edit Columns In A List Or Grid View

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Image Sizing and Layout Alignment Issues

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Is PoliteMail Compatible With A Mac?

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My Mailing List Name Won’t Validate in the To: Field

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My Password was Reset, Now What?

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PoliteMail Best Practices

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PoliteMail Free Trial vs. PoliteMail Pilot Program, What’s the Difference? Why Doesn’t The Free Trial Software For My Internal Communications Send To MS Exchange?

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PoliteMail Missing or Disappeared? PoliteMail Toolbars Gone? Here’s How To Get Them Back.

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PoliteMail Version 4.5 Build Sheet

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Remove Open Tracking For Sending Messages via Text on a Mobile Device

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Saving a Sent Message as a PDF

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Sender Not Receiving Messages when Using Aggregate Tracking with Outlook Outbox

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Templates Or Messages Not Holding Font Styling?

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Unable to Connect to the Server Even Though Login Credentials are Correct

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Uninstalling PoliteMail

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Using the PoliteMail Connector on Microsoft Flow

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Why Didn’t My Send Go Out To All The Recipients Of My Distribution Group, Just Part Of It?

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Writing Outlook Compatible HTML Code For Email Pages

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Your Email Has Disappeared. How to Check Your Mailflow

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