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  1. PoliteMail Software
  2. Sending PoliteMail
  3. Common Issues/Frequently Asked Questions

Common Issues/Frequently Asked Questions

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Issues that may arise when sending PoliteMail and how to solve them

  • Your Email Has Disappeared or Your Email Was Never Sent. How to Check Your Mailflow.
  • PreFlight Test Send Not Going Out
  • Can I recall an email?
  • My Email is Taking Too Long to Send
  • SMTP Server is Off Warning Pop-Up
  • My Email is Stuck in the Outbox
  • How to Clear the Global Address List (GAL) Cache
  • How do I assign multiple emails to a campaign?
  • Removing Emails From Campaigns
  • Image Sizing and Layout Alignment Issues
  • Template Pull-Down Menu Not Showing Templates
  • PoliteMail Conflicts with other Outlook Add-ins
  • When I delete an email in Scheduled Sends, will the email still go out?
  • Using the BCC Field in PoliteMail
  • Outlook 1 pixel(px) Horizontal Line Bug
  • Images are not displaying on mobile devices. How do I prevent Outlook from automatically embedding them?
  • Embedded Images for an Appointment/Meeting Do Not Work in Your Current Version of Outlook Error
  • Templates Or Messages Not Holding Font Styling
  • From Address Changes When Sending a Measured Email
  • Email Not Sending, Going Into The Drafts Folder Instead
  • Images Never Loading When I Use Add Image
  • Extra Image Attachments After I Send My Email
  • How To Prevent Outlook From Automatically Embedding Images
  • Images Not Scaling Within Templates
  • Add Image Pull-Down Menu Not Showing Images
  • Images Appearing With a Red X or an Error and Not Displaying
  • Images Moving Around or Not Displaying Correctly on Mobile Devices (iPhones in Particular)?
  • Saving a Sent Message as a PDF
  • How To Remove Tracking / Measurement From A Link
  • Bullet Lists are not Displaying Correctly
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