Common Issues/Frequently Asked Questions
Issues that may arise when sending PoliteMail and how to solve them
- Your Email Has Disappeared or Your Email Was Never Sent. How to Check Your Mailflow.
- PreFlight Test Send Not Going Out
- Can I recall an email?
- My Email is Taking Too Long to Send
- SMTP Server is Off Warning Pop-Up
- My Email is Stuck in the Outbox
- How to Clear the Global Address List (GAL) Cache
- How do I assign multiple emails to a campaign?
- Removing Emails From Campaigns
- Image Sizing and Layout Alignment Issues
- Template Pull-Down Menu Not Showing Templates
- Import Window Disappears or is Not Visible When Importing Content
- PoliteMail Conflicts with other Outlook Add-ins
- When I delete an email in Scheduled Sends, will the email still go out?
- Using the BCC Field in PoliteMail
- Outlook 1 pixel(px) Horizontal Line Bug
- Images are not displaying on mobile devices. How do I prevent Outlook from automatically embedding them?
- Embedded Images for an Appointment/Meeting Do Not Work in Your Current Version of Outlook Error
- Templates Or Messages Not Holding Font Styling
- From Address Changes When Sending a Tracked Email
- Email Not Sending, Going Into The Drafts Folder Instead
- Images Never Loading When I Use Add Image
- Extra Image Attachments After I Send My Email
- How To Prevent Outlook From Automatically Embedding Images
- Images Not Scaling Within Templates
- Add Image Pull-Down Menu Not Showing Images
- Images Appearing With a Red X or an Error and Not Displaying
- Images Moving Around or Not Displaying Correctly on Mobile Devices (iPhones in Particular)?
- Saving a Sent Message as a PDF
- How To Remove Tracking From A Link