Alisa Carbone

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Activity overview

Latest activity by Alisa Carbone
  • Alisa Carbone created an article,

    PoliteMail User Training Manual 4.96.1

  • Alisa Carbone created an article,

    Exporting Contacts

      Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All.   By default, PoliteMail wil...

  • Alisa Carbone created an article,

    Removing Emails From Campaigns

    Go to PoliteMail >Results > Campaigns.  Double-click on the Campaign name to access the metrics page.  In the yellow box at the top, click on the number after "Sent".   This will list all the emai...

  • Alisa Carbone created an article,

    How to Delete Content

    This procedures applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to PoliteMail > Content and choose which content you wish to delete. Once the data grid opens, sin...

  • Alisa Carbone created an article,

    My Email is Taking Too Long to Send

      Your send may be taking a long time based on several factors.  Larger distribution lists will take longer to send to.  There also may be others in your organization sending at the same time.  You...

  • Alisa Carbone created an article,

    Adding a Table to a New Email Message

    PoliteMail does not offer a table function, but Outlook does. Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements suc...

  • Alisa Carbone created an article,

    Changing User Type (Role)

    Please note that only Admins can perform this function. If you want to change a user's role (Administrator, Manager, User) go to PoliteMail > Settings > Users. Double-click on the user's name to op...

  • Alisa Carbone created an article,

    Sharing Mailing Lists

    Go to PoliteMail > Lists > Mailing Lists Select the list you want to share by clicking it. Go to Actions > Set Sharing > Shared A small blue double-arrow should appear on top of the icon in the gr...

  • Alisa Carbone created an article,

    Deleting and Removing Contacts

    As a best practice, we recommend that the contact is no longer actively collecting metrics before you delete it. Once you delete a contact, you lose all metrics that contact has collected. Removing...

  • Alisa Carbone created an article,

    PreFlight Test Send Not Going Out

    If your PreFlight Test Send is not sending, please follow the steps outlined in this article, as a Preflight Test Send follows the same mailflow as a regular tracked message.