Alisa Carbone
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Activity overview
Latest activity by Alisa Carbone-
Alisa Carbone created an article,
How to Edit the Preheader Text in an Email Preview
The preheader text is the text that is displayed under the subject line in an email preview, as seen below: To Edit the Preheader Text 1. Open the email you are editing, making sure it is in its ...
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Alisa Carbone created an article,
4.91 PoliteMail Builder Templates Not Saving
There is a known issue in the current release of 4.91 where a user will attempt to make changes to an existing template and the changes are not saved. This will be fixed in the next point release....
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Alisa Carbone created an article,
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Alisa Carbone created an article,
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Alisa Carbone created an article,
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Alisa Carbone created an article,
Outlook 1 pixel(px) Horizontal Line Bug
There is a known outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. Thi...
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Alisa Carbone created an article,
PoliteMail Server License Installation Guide
1. After receiving the license file from your account manager, you will now be able to install the license. The file you received should end in “.license”. 2. Save the file somewhere you can easi...
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Alisa Carbone created an article,
Getting Started with PoliteMail v.4.91
This information applies to customers using PoliteMail version 4.91+ There are four ways to log in to PoliteMail with version 4.91. Your IT department will choose the one that best fits your organ...
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Alisa Carbone created an article,
Full Width Images in Templates Not Mobile Responsive in Outlook 2013
There are differences in the way Outlook renders HTML from version to version. In Outlook 2013, any full-width template pieces used within our template builder appear to blow out beyond our standar...
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Alisa Carbone created an article,
How to Use Message Tagging
Message Tagging is only available in PoliteMail version 4.91+ Creating Tags Go to PoliteMail > Settings > Tag Groups Click Add Group to name a new group. From here you’ll be directed to the Ta...