Alisa Carbone
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Activity overview
Latest activity by Alisa Carbone-
Alisa Carbone created an article,
Import Window Disappears or is Not Visible When Importing Content
The issue appears when running on a multi monitor environment with different dpi / text scaling issues between monitors. As a workaround to force the UI to display, follow these steps: Ensure that...
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Alisa Carbone created an article,
Measuring Results of Your Entire Account
Admin users have the ability to view the results of an entire account. The Account Summary includes all tracked emails sent by all users (including PreFlight Test sends), and provides metrics for ...
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Alisa Carbone created an article,
How to Resize Images in Paint and Paint 3D
It is recommended to resize your images before importing into PoliteMail. While the PoliteMail Builder will automatically resize images based on width, this can cause your text or image to move wi...
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Alisa Carbone created an article,
How to Edit the Preheader Text in an Email Preview
The preheader text is the text that is displayed under the subject line in an email preview, as seen below: To Edit the Preheader Text 1. Open the email you are editing, making sure it is in its ...
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Alisa Carbone created an article,
4.91 PoliteMail Builder Templates Not Saving
There is a known issue in the current release of 4.91 where a user will attempt to make changes to an existing template and the changes are not saved. This will be fixed in the next point release....
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Alisa Carbone created an article,
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Alisa Carbone created an article,
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Alisa Carbone created an article,
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Alisa Carbone created an article,
Outlook 1 pixel(px) Horizontal Line Bug
There is a known Outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. Thi...
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Alisa Carbone created an article,
PoliteMail Server License Installation Guide
1. After receiving the license file from your account manager, you will now be able to install the license. The file you received should end in “.license”. 2. Save the file somewhere you can easi...