Alisa Carbone
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Activity overview
Latest activity by Alisa Carbone-
Alisa Carbone created an article,
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Alisa Carbone created an article,
Exporting Contacts
Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All. By default, PoliteMail wil...
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Alisa Carbone created an article,
Removing Emails From Campaigns
Go to PoliteMail >Results > Campaigns. Double-click on the Campaign name to access the metrics page. In the yellow box at the top, click on the number after "Sent". This will list all the emai...
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Alisa Carbone created an article,
How to Delete Content
This procedures applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to PoliteMail > Content and choose which content you wish to delete. Once the data grid opens, sin...
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Alisa Carbone created an article,
My Email is Taking Too Long to Send
Your send may be taking a long time based on several factors. Larger distribution lists will take longer to send to. There also may be others in your organization sending at the same time. You...
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Alisa Carbone created an article,
Adding a Table to a New Email Message
PoliteMail does not offer a table function, but Outlook does. Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements suc...
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Alisa Carbone created an article,
Changing User Type (Role)
Please note that only Admins can perform this function. If you want to change a user's role (Administrator, Manager, User) go to PoliteMail > Settings > Users. Double-click on the user's name to op...
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Alisa Carbone created an article,
Sharing Mailing Lists
Go to PoliteMail > Lists > Mailing Lists Select the list you want to share by clicking it. Go to Actions > Set Sharing > Shared A small blue double-arrow should appear on top of the icon in the gr...
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Alisa Carbone created an article,
Deleting and Removing Contacts
As a best practice, we recommend that the contact is no longer actively collecting metrics before you delete it. Once you delete a contact, you lose all metrics that contact has collected. Removing...
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Alisa Carbone created an article,
PreFlight Test Send Not Going Out
If your PreFlight Test Send is not sending, please follow the steps outlined in this article, as a Preflight Test Send follows the same mailflow as a regular tracked message.