Alisa Carbone
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Activity overview
Latest activity by Alisa Carbone-
Alisa Carbone created an article,
Setting up and Configuring the EWS Client
Setting up the EWS Client in PoliteMail Preferences Go to PoliteMail > Preferences Check the box next to Use Exchange Web Services to Expand Distribution Lists Under the server options, choose Use ...
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Alisa Carbone created an article,
Not All Recipients on a Distribution List Received an Email
You've sent a tracked message and not all the recipients on the distribution list have received it. There are a few tasks you can do first before contacting support: Make sure your contacts were ...
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Alisa Carbone created an article,
How to Replace an Image After an Email Has Been Sent
You have the ability to replace an image after an email has been sent. This will replace the image in ALL sent emails. For example, if you have used an image in 2 separate emails, and choose to r...
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Alisa Carbone created an article,
YouTube Links Are Not Being Embedded Correctly
This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the speci...
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Alisa Carbone created an article,
Adding Bookmarks in an Outlook Email
In Outlook, the Bookmark feature can help you find or skip to a specific place at ease without scrolling through large blocks of text. Bookmarks are not trackable by PoliteMail as PoliteMail only ...
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Alisa Carbone created an article,
Import Window Disappears or is Not Visible When Importing Content
The issue appears when running on a multi monitor environment with different dpi / text scaling issues between monitors. As a workaround to force the UI to display, follow these steps: Ensure that...
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Alisa Carbone created an article,
Measuring Results of Your Entire Account
Admin users have the ability to view the results of an entire account. The Account Summary includes all tracked emails sent by all users (including PreFlight Test sends), and provides metrics for ...
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Alisa Carbone created an article,
How to Resize Images in Paint and Paint 3D
It is recommended to resize your images before importing into PoliteMail. While the PoliteMail Builder will automatically resize images based on width, this can cause your text or image to move wi...
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Alisa Carbone created an article,
How to Edit the Preheader Text in an Email Preview
The preheader text is the text that is displayed under the subject line in an email preview, as seen below: To Edit the Preheader Text 1. Open the email you are editing, making sure it is in its ...
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Alisa Carbone created an article,
4.91 PoliteMail Builder Templates Not Saving
There is a known issue in the current release of 4.91 where a user will attempt to make changes to an existing template and the changes are not saved. This will be fixed in the next point release....