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How to Replace an Image After an Email Has Been Sent

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Please select your PoliteMail version:  PoliteMail 4.9   |   PoliteMail 5.0 or online

 

PoliteMail 5.0/PoliteMail online

You have the ability to replace an image after an email has been sent. This will replace the image in ALL sent emails. For example, if you have used an image in 2 separate emails, and choose to replace it, the new image will appear in both separate emails.

Go to PoliteMail > Content  > Images.  If you are using PoliteMail online, you will go to the Navigation Pane and then choose Content > Images.

images.png

Find the image you want to replace and click on it to highlight it. This will open the Edit Image dialog box. Click the Replace button, navigate to the new image and click OK.  From this dialog window you can also change the name of the image. Click Save when finished. The old image is now replaced with the new one on all sent emails, whether they have been opened or not.

replace_image__1_.png

In the Image data grid, the old image will still be visible. You need to close out of the data grid and open it back again for it to update to the new image. 

Notes:

Replacing images follows the rules of Group Sharing and PoliteMail user roles. For example, an Admin user would be able to replace any image. A user would only be able to replace an image they own, or one that is Unassigned.  

Its recommended to have the new image match the width of the image you are replacing. Otherwise, it will appear stretched or distorted.

 

PoliteMail 4.9 

You have the ability to replace an image after an email has been sent.  This will replace the image in ALL sent emails.  For example, if you have used an image in 2 separate emails, and choose to replace it, the new image will appear in both separate emails.

Go to PoliteMail > Content  > Images.  

content_images.png

Find the image you want to replace and click on it to highlight it.  Go to Actions > Replace.  Navigate to the new image (must have the same file name as the old image) and click OK.  The old image is now replaced with the new one on all sent emails, whether they have been opened or not.

reaplace.png

In the Image library, the old image will still be visible.  You need to close out of the Image library and open it back again for it to update to the new image.

Notes:

Replacing images follows the rules of Group Sharing and PoliteMail user roles.  For example, an Admin user would be able to replace any image.  A user would only be able to replace an image they own, or one that is Unassigned.  

The new image must match the width of the image you are replacing.  Otherwise, it will appear stretched.

The new image must have the same file name as the old image.

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