PoliteMail 5.0 Documentation

Admin users have the ability to view the results of an entire account.  The Account Summary includes all tracked emails sent by all users (including PreFlight Test sends), and provides metrics for open rates, read rates, click through rates, and more.  

To access the Account Summary, go to PoliteMail > Results > Account Report.

You will be presented with reports of all emails sent to all users from the date you opened your account with PoliteMail. Scrolling down, you should see your overall email readership, email engagement, and interactions by geographic location. To view your metrics, click on View Metrics. 

On your metrics page, you'll see a detailed metrics report. Here you can view your metrics over time, open and clicks, total read time by hour of day, and interactions by day of the week. You can also create new campaigns. From this window, you can also export to either Excel or Word. 

Scrolling down, you will see your Metrics Over Time. 

Under Opens & Clicks, clicking the Filter box allows you to filter your sent messages from a specific start date to end date.

Clicking Mail will open a new Outlook message with your metrics in the body of the email.

Clicking Report Definitions will open a new searchable window with a list of defined terms.

PoliteMail 4.9 Documentation

Admin users have the ability to view the results of an entire account.  The Account Summary includes all tracked emails sent by all users (including PreFlight Test sends), and provides metrics for open rates, read rates, click through rates, and more.  

To access the Account Summary, go to PoliteMail > Results > Account.

You will be presented with metrics detailing all emails sent from all users from the date you opened your account with PoliteMail.  The summary will give you a snapshot of metrics including open and engagement rates.  Scrolling down, you'll be able to see metrics over time, device popularity, and dates and times when emails are opened.  These metrics can be invaluable in determining what the most effective time of the week where you will get the most employee email engagement.  To change the date range, click the pull-down menu next to the Filter button.

Clicking on the Filter button will bring you to a detailed metrics report where you'll be able to access each individual message, as well as see click details for each link.  From this window, you can also export to either Excel or Word.