PoliteMail Word Count
PoliteMail Override Word Count is only available in PoliteMail version 4.91+
Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed.
If the user composes an email in multiple languages, the word count may be incorrect. Therefore, PoliteMail now offers the user to manually update the word count so that the metrics are more accurate.
Manually Updating the Word Count
Go to PoliteMail > Settings > Preferences. Check Override Word Count.
Now compose the email message. The user will need to utilize another program, such as Word, to get an accurate word count of the message as it will appear in another language, or if certain portions of the email are written in a different language. Turn tracking on and hit Send. A dialogue box will appear and ask you to update the word count.
In this example, the user has written an email in both English and Chinese. Assuming the recipient will either read the Chinese or the English text, the word count/estimated read time will be inflated by including both languages. The user would like to get metrics based on the English word count. By inserting the English text into Microsoft Word, the user can get a more accurate word count to enter into the word count dialogue box.
You’ll notice the metrics page now displays estimated read time, reading ease, and grade level based off the updated count.
You can also display the word count in the Results Grid. By clicking on any of the pull-down arrows in any of the Columns, a list of available column options will appear. Check the Word Count option.
The override word count dialogue box will appear on every tracked message until the user unchecks it in the Preferences.