Resetting Passwords

If you are a PoliteMail Admin, you have the ability to assign password resets to Users.  If you are a User, please contact your administrator for further assistance.

For Admins:

Open Outlook > PoliteMail > Settings > Users

Double click on the employee that needs a password reset

Locate the Password field. Click Reset > Save

An email will be generated from your Outlook with the new password to the User.

The User will then need to copy the password from the email.

Have them navigate to Outlook > PoliteMail > Server Connection and Paste the password into the Password field. Double check to make sure the Send Email Via is set to PoliteMail.

You can direct the User to this article for how to reset a password.