PoliteMail 5.0/PoliteMail online
To view your list of all undeliverables:
Select POLITEMAIL> Lists > Undeliverable
PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folder and tracks any hard bounces (undeliverable error codes in the 500 range) as undeliverable. Other returned messages, including soft bounces and delay messages, should not be considered undeliverable as the email will typically get through later. Undeliverables are shown on your list with the following icon to indicate the address was undeliverable on the last email sent:
Exporting Undeliverables
To export a list of undeliverables, go to Actions > Export All. You can export the list as a CSV or as an Excel Doc.
Deleting Undeliverables
To delete the entire list, click the Select All button in the first column. This will select all the contacts in the list. Now click the Delete button.
To delete individual contacts, , single-click on the contact's name to select it, and then click on the Delete button. Deleting these contacts will remove them from all PoliteMail lists.
PoliteMail 4.9
To view your list of all undeliverables:
Select PoliteMail > Lists > Undeliverable
PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folder (added to your Outlook Mail Folders, below the Inbox and Sent Items) and tracks any hard bounces (undeliverable error codes in the 500 range) as undeliverable. Other returned messages, including soft bounces and delay messages, should not be considered undeliverable as the email will typically get through later. Undeliverables are shown on your list using a gray box behind the PoliteMail contact icon to indicate the address was undeliverable on the last email sent.
To export an Excel list of undeliverables, go to Actions > Export All.
To delete contacts, click on the X button. If you want to delete individual users and not the entire list, select the user, and then click the X button.
