Deleting Older or Unused Templates

As a best practice, we recommend checking if the template has been shared before deleting.  Here’s how:

Navigate to the PoliteMail tab from Outlook.  Select the Content drop-down menu, and choose Templates.

If the template you want to delete has the two-way arrow, it has been shared.

To Delete a Template

Navigate to the PoliteMail tab from Outlook.  Select the Content drop-down menu, and choose Templates.

Select Template that will be deleted.
Note: You may need to change the user drop down to “All Users” if the template was created by someone other than yourself. This may require Admin privileges.

Click the box in the first column to Select the Template

In the menu bar click on the X to the right of the Actions drop down menu

You will be asked to confirm the template deletion, click OK

Note: Deleted templates will not affect messages that have already been sent.