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Archiving Messages

Alisa Carbone
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To archive messages and set when they will stop collecting data, open Outlook > PoliteMail> Settings > Archiving

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PoliteMail will automatically compile interactions into final reports once the send date reaches the Archive age you set.  Real-time metrics will be still be available during the duration of the campaign. To enable archiving of messages, set up the drop down to "Enabled" and set your Archive age from the drop down menu.

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No drill down, follow-up or additional data collection will function for archived sends. Content downloads and tracked links will still function, but no data will be collected.

As a best practice, it is recommended to set archiving to a set timeframe where you may not be actively using PoliteMail (for example, during outside business hours)  All day archiving could result in performance issues.  The default Update Cache values should be left alone for best performance.

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Note: Once the archive date has arrived, the info-graphics and charts will reset to a blank status.  The graphs such as Clicks and Opens, Device Popularity, and Total Read Time by Hour of Day will not show any information. It may look like no data had been collected, however to re-view the information, select Restore at the top of the Results page for the campaign in question.

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