Editing or Replacing Links and Smart Attachments That Have Already Been Sent

PoliteMail 5.0/PoliteMail online

Click here if you want to replace images on emails that have already been sent.

PoliteMail gives you the option to edit any Link or Smart Attachment that has already been sent in a measured email. Changing the URL will redirect any future clicks from emails previously sent containing that measured link. If a recipient has already opened the email and clicked on the link, if they click on the link again after it has been changed, the user will be brought to the new link. The link name will stay the same in the email, even after replacing it.

Editing Links

To change a Link, navigate to POLITEMAIL> Content > Links.  If you are using PoliteMail online, go to the Navigation Pane > Content > Links. Select the link by clicking on it. In the new window, you can now change both the URL and the Link Text. Click Save when done.

Editing Smart Attachments

There is no way to edit a Smart Attachment that has already been sent.  You would need to resend an email with the correct Smart Attachment.  However, you can edit the Smart Attachment for future communications.

To edit a Smart Attachment, go to POLITEMAIL or Navigation Pane> Content > Smart Attachments. Select the attachment by clicking on it. In the new window, you can change the name and security level of the Smart Attachment. 

Click Save. This will have no effect on messages already sent with the Smart Attachment included.  It will still be named the old name. Any future emails composed will have the new Smart Attachment name when added.

Click here to learn how you can Replace Images that have already been sent.

PoliteMail 4.9

PoliteMail gives you the option to edit any Link or Smart Attachment that has already been sent in a tracked email.  Changing the URL will redirect any future clicks from emails previously sent containing that tracked link.  If a recipient has already opened the email and clicked on the link, if they click on the link again after it has been changed, the user will be brought to the new link.

Editing Links

To change a Link, navigate to Outlook > Politemail > Content > Links. Select the link by clicking on it.  Now hit the Edit button.  You can now change both the URL and the Link Text. Click Update when done.

Editing Smart Attachments

There is no way to edit a Smart Attachment that has already been sent.  You would need to resend an email with the correct Smart Attachment.  However, you can Edit the Smart Attachment for future communications.

To edit a Smart Attachment, go to the PoliteMail tab > Content > Smart Attachments. Select the attachment by clicking on it.  Clicking the Edit button will allow you to change the name and security level of the Smart Attachment.  Click Update to Save.  This will have no effect on messages already sent with the Smart Attachment included.  It will still be named the old name.  Any future emails composed will have the new Smart Attachment name when added.

Click here to learn how you can Replace Images that have already been sent.