PoliteMail has a new Knowledge Base, with better search and more features!

You should be automatically redirected, or you can click this link.

Articles in this section

My Password was Reset. How to Update Your Password.

  • Updated
Follow
Please select your PoliteMail version: PoliteMail 4.9   |   PoliteMail 5.0 or PoliteMail online

 

PoliteMail 5.0/PoliteMail online

If an Admin has reset your password, follow these steps to update it on your local device:

Copy the password that has been sent to you by the Admin. The Admin may also send you a password with the PoliteMail software download link. This email will be called "Your PoliteMail Account is Ready" and you can copy and paste the server and password from it.

Navigate to Outlook > POLITEMAIL> Server Connection. If blank, enter the server name from the email that was sent to you. Click OK.

server_connection_new.png

Next, you'll be asked to sign-in with your user name. Click Next, and then enter the password the Admin user has given you. Click Sign-in. 

sign_in.png

enter_password.png

You will see a brief loading page, and then you will be brought to the Account page. If you see the Account page, you have successfully logged in to PoliteMail.  

To change your password, click the Change Password link.

change_password.png

Enter the Admin generated password into the Current Password field.  Choose a new password for yourself.  The requirements are:

  • At least 12 characters
  • At least one uppercase letter and one lowercase letter
  • At least one number
  • At least one special character

Confirm the new password in the next box, and select Update.

The Server Settings dialogue box will pop up. Sign in with your new password.

 

PoliteMail 4.9

If an Admin has reset your password, follow these steps to update it on your local device:

Copy the password that has been sent to you by the Admin.

Navigate to Outlook > PoliteMail > Server Connection. Enter the server name.  Click OK.

server_connection_newest.PNG

Next, you'll be asked to sign-in with your user name. Click Next when finished.

Finally, you will enter the password the Admin user has given you.

You will see a brief loading page, and then you will be brought to the My Profile page.  Getting to the My Profile page means you have successfully logged in to PoliteMail.  

To change your password, click the Change Password link.

change_password_new.png

 

Enter the Admin generated password into the Current Password field.  Choose a new password for yourself.  The requirements are:

  • At least 12 characters
  • At least one uppercase letter and one lowercase letter
  • At least one number
  • At least one special character

change_password_new2.PNG

Confirm the new password in the next box, and select Change.

A new dialogue box will pop up.

PW-changed-300x137.png

Select OK.

Navigate back to Server Connection and enter in the new password.  Select OK.

Related articles