PoliteMail 5.0/PoliteMail online

You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts.

This usually happens when your contacts have different owners. When you import a list, or manually update an existing list in PoliteMail, you have the option to assign an owner to the contacts.

Setting the ownership to All Users will ensure that you and everyone in your Group will see the metrics for all the contacts you sent messages to.

If your contacts ownership is set to a particular user, then only that user and the Admin will be able to see the metrics or messages sent to those contacts .

You can also change ownership of entire lists in the data grid. Navigate to PoliteMail or the Navigation Pane(online) > Lists > Mailing Lists

Select the contact list you want to edit to open a new dialogue window. Under the Owner field, assign the owner to All Users. Then Save. 

You can also change individual Contacts. Go to the contact name in the Contact or Message Grid and click on it. In the dialogue window, click on the More Details tab. You can now change the ownership.

After changing the contacts to "All Owners," go back to the metrics report and see if the contacts are now showing.

For more information about importing Lists and Contacts, click here

If you are still experiencing issues, please click Request Support to submit a case.

PoliteMail 4.9

You've sent a PoliteMail message and now when you check your metrics report, it’s only displaying metrics for some of your contacts.

This usually happens when your contacts have different owners.  When you import a list, or manually update an existing list in PoliteMail, you have the option to assign an owner to the contacts.

Setting the ownership to All Users will ensure that you and everyone in your Group will see the metrics for all the contacts you sent messages to.

If your contacts ownership is set to a particular user, then only that user and the Admin will be able to see the metrics or messages sent to those contacts .

You can also change ownership of entire lists in the Message Grid.  First, you will need to enable the Owner column in the Grid.  Go to the pull-down menu in any of the columns and then choose Columns > Owner

Once the Owner column appears, scroll over to the far-right and click Edit.  Now you should be able to assign the owner to All Users.

You can also change individual Contacts.  Go to the contact name in the Contact or Message Grid and double click on it.  In the dialogue window, click on the More Details tab.  You can now change the ownership.

For more information about importing Lists and Contacts, click here

If you are still experiencing issues, please click Request Support to submit a case.