How to unlock users v4.53

18 views August 7, 2015 May 31, 2018 0

If you are on v4.53 of PoliteMail, any Admin can unlock users directly. If a user locks their account from entering an incorrect password too many times, follow the steps below:

    1. Go to your PoliteMail Settings > Users
    2. If the user is locked out, the ‘Enabled’ column will be unchecked


    1. Click on ‘Edit’ in the far right column, check the ‘Enabled’ box, then click on ‘Update’


Then to reset the user’s password, double click on their name, click on ‘Password: Reset’ and ‘Send Setup Email? Yes, HTML format password reset.’
password reset

User Administration

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